How do you price a move?
By what you own, not by guesswork. A surveyor lists your items in person or over a WhatsApp video call, then sends a fixed written quote with the truck size, crew size and inventory. That price does not change on the day unless you add items.
How do I pay?
By M-Pesa or bank transfer. A 30% deposit confirms your date, and the balance is paid after everything is off the truck and you have checked it against the inventory.
What if something gets damaged?
Every move includes basic goods-in-transit cover. Report any damage within 48 hours with photos and we repair, replace or compensate under the cover. Extended cover raises the limit for TVs, electronics and antiques.
Will the move-out clean really help me get my deposit back?
That is what it is for. We clean to the standard landlords and agents check at inspection: walls spot-washed, kitchen degreased, bathrooms descaled, windows and tracks cleaned. Photograph each room once we finish and attach the photos to your handover.
Do you work Sundays and public holidays?
Yes, seven days a week. Month-end weekends book up first, so reserve two weeks ahead if your lease ends on the 30th or 31st.
Can you move me to Uganda, Tanzania or Rwanda?
Yes. We need a copy of your ID or passport, your KRA PIN and a signed inventory. Our clearing agent handles customs at the border, and we give you a delivery window before the truck leaves Nairobi.
Do cleaners bring their own equipment?
Yes: vacuums, steam and extraction machines, ladders and detergents. We only need running water and electricity on site.